Duelyst Forums

I'm @alplod and I'm being kicked out of the game by BN

#1

Hey guys, Alplod is here with a new face.

I went a hard way to get here again. With a mildly annoing speech.

The first chapter of the story can be found here. https://www.reddit.com/r/duelyst/comments/6or7ud/cannot_reset_bn_password_and_log_in_to_official/

In short, I’ve mentioned I’m not living in USA to BN support team, when I tried to recover a password.
Now I can not log in to Duelyst. When I try to log in, it says “Your account is currently suspended due to the game not available in your region”.

I probably will leave Duelyst if not helped in some way, since it looks like it’s easier to delete me from game for BN, than to recover my password. What a joke. Still, I’m just a lone player, but this policy seems ridiculous to me.

And that’s what I get for continued support of a game. I feel betrayed,

I leave this message here also as a warning: you better never mention to BN team that you’re not from US. Anything can happen.

F*ck, I need help, people, please. Please reach to CPG team, if you can, and give me some support in numbers. I beg you. This is a situation I will probably not be able to solve alone.

Also, I summon @ThanatosNoa and @stormshade here. Please, come soon, I’m really interested in talking to you. If this account will also become “suspended”, I will just create another one in order to talk to you.

I know, @Ryvirath, you have other responsibilities now, but since you are such a nice person, I also want you to know what’s happening. Could it be, that you could also help?

Cheers, dammit.

18 Likes
#BringBackAlplod & An Appeal to CPG
Hello community, Flip here (2)
#2

This sounds ridiculous.

I haven’t heard both sides yet, so I’ll reserve any judgement, but purely what you’re saying here sounds very bad of BN ‘support’.

2 Likes
#3

What horseshit is this? This hás to be some kind of administrative error because if this is on purpose BN’s got some 'splaining to do. Stay frosty for now @alplod, after my own saga with BN I’m feeling really f**king involved.

To be clear: you went through all the normal password recovery steps, entered a new password, and then when you try to login (with the new password) it gives you the ‘Your account is currently suspended due to the game not available in your region’ message?

I’m extremely sure there are Russian Duelyst players because Manaspring’s Russian, this is some weirdness.

2 Likes
#4

Not really.

  1. I tried to reset my password, but automatic procedure didn’t work.

2.I contacted BN support team, and was told that game is not supported in Russia. It was yesterday and I was able to log in through steam, since accounts were linked.

  1. Today I try to log in via steam and get this ridiculous message, that the account is suspended due to game not available in my region.

That’s the story in short.

I’m not even trying today. Yesterday I did) When this account becomes “suspended”, my next nickname will be FckBN, I promise.

2 Likes
#5

I had issues too, which luckily solved themselves after the hotfix patch, but basically I had disconnects every other game and 50% or more of the time the game wouldn’t start, through steam.

I followed advice from a dev here on the forums and sent the reports to BN support.

These are the answers I got, approximately:

Game start issues:

Please contact Steam support about this.

Disconnects:

We apologize, it’s probably a network error, we can refund Gauntlet ticket cost.

Now I have to say, both emails were friendly and there was a lot more in there and the support person obviously did their best, really, but actual solving seemed beyond them.
So they had to redirect and try to compensate (I wasn’t playing Gauntlet, didn’t use the refund offer).

So what I’m saying is that although support person seemed to really do their best, they just really could not do anything… so that suggests the support team is not hooked into good problem-solver devs, especially since it wasn;t network but definitely something from the game or account system as the hotfix fixed the issues.

Basically… I am fearing that solution-based support is harder now with BN, than it was before.

3 Likes
#6

You tried to reset your password, what does that mean? Can you describe the specific set of events? Ie you clicked the ‘forgot password?’ button in the client and what happened after that? The reason I’m asking for specifics is because it’s possible that BN has somehow failed to set up the necessary routing to get a password recovery e-mail to you because of your location. Re-attempting through a VPN might be worth a try if that’s the case.

1 Like
#7

I clicked the “forgot password” button but no e-mail was sent to me. I’m on gmail account. I tried several times. The site said that e-mail was sent, but I received nothing. Not even in spam.

That button was not in a client, but in browser. I tried here:https://cards.duelyst.com/sso?sso=bm9uY2U9Yzc1OGM2YWNjM2ZmYzJkM2IyMjk2NDRiODZiYmExZDQmcmV0dXJu X3Nzb191cmw9aHR0cHMlM0ElMkYlMkZmb3J1bXMuZHVlbHlzdC5jb20lMkZz ZXNzaW9uJTJGc3NvX2xvZ2lu &sig=356e66622147bab21de58749966651dac45f3c50375a48a95b21153388f09afd,
then I became redirected here:https://www.bandainamcoent.com/

Then I contacted support to get this e-mail.

Now I know , that I should have tried vpn BEFORE I contacted BN support team, but back then it seemed like a feasible solution. You know, it’s not hard to reset a password, I thought it’s just a minor issue and will be solved easily.

Now I can’t try vpn, since my account is already “suspended”.

1 Like
#8

Maybe instead of focussing on implementing diamond/cash grab they should have focussed on making their new system accessible to all users.

3 Likes
#9

I cannot help in any way, but I really hope CPG will be super fast at settling this. It’s honestly ridiculous and it’s unfortunate that a nice member of the community is out of the game for this.

1 Like
#10

The funny part is that I was already able to buy a bunch of diamonds which I spent on 20 expansion orbs. Nobody was worrying about me being in Russia at that time.

4 Likes
#11

Guys, thank you all for your support and kind words. That’s what I needed right now.

1 Like
#12

I am trying to get in contact with someone on the Duelyst team right now through Discord to help with this situation. I am so sorry that this happened to you, I don’t know why such a thing would happen to a game that has allowed players from all across the world to play.

12 Likes
#13

Wow… I feel your pain. It’s interesting that I chanced upon this because a friend of mine’s been complaining about how she couldn’t send in a support ticket for a glitch (which I confirmed is real from watching her replay) that occurred for two games in a row (after which she logged out, probably due to frustration). I have sent in support tickets in the past, and I’ve had the issues resolved, or at least acknowledged, in a reasonable amount of time. I was hoping BN would be better with cust serv, not worse.

2 Likes
#14

Don’t want to offend you but it was pretty obvious that customer service would be worse then before because… well it was very, very good before - and the bigger the company the worse the customer service because… they can.

That said I had one problem (away from my own problems with linking the accounts) and they helped. So this at least shows that they are there.

You may say that only a few poeple have problems with account linking.
I say: My account data (and yours) is the only thing I have to get what I’ve paid for. It’s private and personal data. And it should be treated with highest carefulness.
What happens at the moment is that highest priority has getting my data for datamining reasons.
And for that reasons it’s not neccessary that people can comfortably sign in to a website for managing passwords or email-adresses. It’s not even neccessary that they can manage their account for their own. Bandai now does.
(That does not sound good but at the moment it is a fact that you can’t login anywhere when you are getting redirected. Not when not willing or being able to do some Proxy/VPN-tricks.)

Seeing a community member being locked out for no reasons but the crappy non-functioning account-linking-system (which really nobody of us needs but only BN themselfes) is a pain at the place where no sun shines.
This is the tip of the iceberg and we all should care about this!

2 Likes
#15

Well at least we know things are working as intended, huehuehue.

On a serious note, I think @Aeruniel is right. At least prior to BN coming in, and even after among the forums, Duelyst devs have always been around and always been looking to maintain a positive relationship with the community. I can’t imagine that any failure to having fixed your current issue would be out of disinterest, but out of incapability; especially barring in mind BN’s recent appearance.

#16

I wish I could help, friend. I really hate that this happened to you, and that there is nothing more I can give besides words of encouragement.

Someone, somewhere has to get this figured out, because it’s really fucking disgraceful.

Short of giving someone in the USA you trust your Duelyst login information, your Gmail login information, and let them try to reset your password…which I am pretty sure no one in their right mind would do…I don’t see anything else you can try except what you are already doing.

I can’t speak for everyone, but I know a lot of us will be here trying to support you any way we can for as long as you want us to. :+1:

3 Likes
#BringBackAlplod & An Appeal to CPG
#17

Never considered this, though that’s what the US is all about - obliviousness to other countries issues.

If you’d like @alplod / @hulk12345, I do live in the US and COULD try this for you, but that’s up to your discretion.

1 Like
#18

Thanks for your suggestion, it is possible that I WILL use your help, but I kinda prefer this to be resolved in the official way.

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#19

Couldn’t agree more :slight_smile:

1 Like
#20

It was something I thought of offering thematsjo when I was trying to help him. But he got it fixed.

I am always willing to try everything to help. But I know it takes a lot of trust to let someone into your email account. I never want to be too presumptuous.

3 Likes