@ThanatosNoa a great post that shows the problems everyone brought up.
#BringBackAlplod & An Appeal to CPG
It seems to have been a badly handled and slow to address situation. I’ve been on the side that supported Duelyst during even through the unpopular things, such as the removal of monthly cards. I agree that it is terrible that someone who has played the game a good length of time and supported the game through buying orbs, and taking part of the forums is currently locked out of the game for seemingly no real reason. Although I can’t take part in not buying orbs boycott (because I’m already avoiding them due to the diamond virtual currency implementation), so it would be a meaningless point of action for myself to take to show support. So even though I wouldn’t call myself a friend of Alplod, I’d be happy to show support through boycotting the game and other Namco games, if a positive outcome doesn’t happen since no one should have this happen to them.
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I’d like everyone to remember that it’s currently early Monday morning in USA.
I think some dev responces would appear soon.
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All good and fine, but please don’t overestimate CPG: we have no guarantee that they have a direct line with Bandai Namco to address these issues. Also, the weekend was right in the middle, which complicates this kind of things.
Bandai Namco is a big brand and they sure have a huge backend for handling their accounts. I would not be surprised if they need to involve quite a few people to rectify this issue, which may slow things down.
CPG has always been attentive to their customers to the best of my knowledge and I do think there are some real obstacles which slow things down in this case. That said, I hope our friend here will be able to get his account back really soon.
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I yet have to see one tradtitional tempo argeon in s rank…youre certainly right about there beeing some
I assume that your silence about anything else ive said means that you agree with me?
Not really, but I don’t feel like talking about it right now( or probably ever for that matter).
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I’m sorry. I just can’t stand people complaining about things when they don’t need to. Enough of that.
I was holding out on saying something about this, due to it being a weekend, I gave BNEA and CPG the benefit of the doubt for this reason. If we don’t see any statement or alplods account being unsuspended soon, I will be extremely concerned. I’m already worried but I have hope that this the customer support isn’t as bad as we’ve all been led to believe.
#BringBackAlplod
Sorry to dissapoint you but big publishers are usualy terrible in terms of quality…because they are so popular that they can afford that.
Duelyst is nothing more than an experiment for them…
a easy cashgrab if the mobileversion ends up succesfull
no big loss if it ends up failing since very little went into the partnership from their end.
Big publishers are most of the time just cunning and want nothing else than profit(honorble people want their customers to be happy)…they dont care about their customers aslong those pay well and attempt any cheap trick to accomplish their payment
Its unfortunate but this kind of garbage had to be expected…this kind of garbage is the reason ive lost all my faith in big publishers and hestitate more to buy a AAA game than i hestitate to buy a indiegame(+ the bonus hestitation from the massive pricedifference)
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Thanks,
I have the same issue
Are you saying you’re locked out of your account as well?
Or are you replying to someone/something else?
I want to be certain here as it’s a huge deal: if this happened to more people who knows how many just silently curse the companies involved or complain only in support mails to BN?
Also, it might indicate that mentioning your location has nothing to do with it, which is also good to know.
So, please elaborate @huramachi
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I personally wouldn’t mind changing my username to support this if we don’t get a response by the end of the month. I’m aiming for S-rank top 50 this month so the name should appear when they post their monthly top 50.
Quite a time passed, and no responce of any kind. At least “we’re working on it”/“we know what to do” would be appreciated by now, @stormshade/@ThanatosNoa/anyone else.
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I wonder why this only seems to happen to non-US players.
I just don’t like having anyone being denied equal access to the game.
if it is anything deemed inappropriate by CPG or i assume now Bandai, they have been known to change the names of the users or use the old name in the top 50 list
My first post about it.
hello,
I had trouble this morning with duelyst. I try to log with my steam account.
The client wanted my email adress and my password i don’t know why because i have done that already when i log the first time.
Since i can’t log because i forgot my password and when i want a new one, the client get me on a duelyst page that tell me i have to go on the namco bandai website.
This website tell me that my e-mail adress doesn’t exist…
What can i do?
I bought Vanilla packs and 2 extensions. are they lost?
Thank for the attention.
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Just to be precise, have you forgotten your Duelyst password, or BN password?
My duelsyt account and it don’t exist anymore on my steam account.
I try to download the duelsyt client to see if it work better soo I erase my the steam version and now it have deseppear.
Well the weekend’s passed and this is the dev response we’ve seen so far. Pretty ironic dontchathink?
You know what? I think that’d be pretty awesome. It might also help reach more people, which would be nice if nothing continues to happen.
Hey @huramachi, thanks for stepping forward about this. Have you contacted customer support about this? And would you mind telling us where you’re from? Seems like you might be yet another victim of BNitis.
PS: I’m thanking people for coming forward with their issues because it can help us understand what’s going on and potentially avoids having people just logging off one day and never returning without even a word. Just in case anyone was wondering.
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